You want your carpet cleaned, but you don’t want to deal with the hassle. Most carpet cleaning customers have had to deal with an inferior job, unprofessional technician, or aggressive sales pitch.
You do not have to be part of a carpet cleaning horror story. Before you hire a Marietta carpet cleaning company, you need to screen them carefully. Here are the questions you should ask.
9 Questions to Ask A Marietta Carpet Cleaning Company.
- Are you a carpet technician? Often, the person in the phone is the sales person or dispatcher. They don’t know anything about cleaning carpets expect for what is on their script. It is important that the person you are speaking to on the phone is knowledgeable about carpet cleaning, and not the person trying to make a sale.
- Will my carpet be cleaned by subcontractors? Many carpet cleaning customers are surprised to find out that the person you speak to on the phone may be a “front person” who simply farms the work out to a subcontractor. They have no authority or control over the cleaning technicians, and have not screened the people they are sending into your home.
- How long have you been in the carpet cleaning business? A company with little experience and no references can do a great deal of damage to your carpet. You want a carpet cleaning company with a good reputation and experience.
- What formal training and certification do you have, and does it qualify you for the type of cleaning I require?It is important for your carpet cleaning professional to have formal training that also meets your needs. A company offering pet odor removal services, for example, should be professionally trained in pet stain and odor removal. If the person says they are certified, you also want to make sure the training was provided by a reputable body such as IICRC.
- Do you guarantee this price quote?Sadly, many carpet companies use bait and switch tactics to get their foot in the door. They will quote you one price, start the job, and then aggressively try to sell you additional services. Beware of prices given over the phone that are too good to be true.
- Do you use truck mounted equipment?You want to use a company that’s invested in truck mounted equipment in order to keep heavy equipment off your carpet. Truck mounted steam cleaning – still to this day – is the #1 recommended method by carpet manufacturers Shaw & Mohawk industries for getting the maximum soil out of your carpets. It also is the method REQUIRED for maintenance of most carpet warranties.
- Are your products safe & green certified?Make sure your carpet cleaning company is certified green by reputable organizations such as Green Seal, Environmental Choice, Envirodesic, or have The Carpet and Rug Institute Seal of Approval.Most of the lesser expensive companies use the cheapest and harshest products they can get their hands on. Not only is the possible toxicity of these products an issue, but they also leave a ridiculous amount of residue behind in your carpets that always lead to premature replacement cost.
- What can you tell me about your guarantee? You need to know what their policies are in case you are unhappy with their service. They need to have clear, concise service guarantees.
- May I see testimonials, reviews, or references?A company that is unwilling to share testimonials, reviews, and references, may not do quality work. Happy customers willing leave behind a good word for future ones.
For Additional Information
Call 770.575.5758 to ask us these questions or click here for your honest price quote on our carpet cleaning services.
About the author:
Chris Kiadii’s Marietta-based carpet cleaning service specializes in pet stain and odor removal, upholstery cleaning, and baby-safe green carpet cleaning. Call 770.575.5758 or click here to request your HONEST carpet cleaning quote. To read carpet cleaning reviews, click here.
Photo Credit: Simon Adriaensen’s photostream